Institutions allowing temporarily waived or deferred business costs and expenses


Participating institutions include:

  • BC Hydro 
    • Introducing a COVID-19 Customer Assistance Program that provides customers the option to defer bill payments or arrange for flexible payment plans with no penalty. Customers are encouraged to call BC Hydro’s customer team at 1 800 BCHYDRO (1 800 224 9376) to discuss bill payment options. 
    • Customers facing temporary financial hardship and possible disconnection of their service due to job loss, illness, or loss of a family member may also be eligible for BC Hydro’s Customer Crisis Fund, which provides access to grants of up to $600 to pay their bills. For more info, click here


  • ICBC: People on a monthly payment plan who are facing financial challenges due to COVID-19 may defer their payment for up to 90 days with no penalty. For more info, click here.


  • Fortis BC will be waiving late payment fees and ensuring no customer is disconnected from the energy they need for financial reasons. They will also be available to help their customers with flexible payment options. To learn more about what FortisBC is doing visit their COVlD—19 page or call Fortis at
    1—866—436—7847 for electricity and 1—888—224—2710 for natural gas.


  • Bank of Montreal, CIBC, National Bank of Canada, RBC Royal Bank, Scotiabank and TD Bank have made a commitment to work with personal and small business banking customers on a case‑by‑case basis to provide flexible solutions to help them manage through challenges such as pay disruption due to COVID‑19; childcare disruption due to school closures; or those facing illness from COVID‑19. This support will include up to a six-month payment deferral for mortgages, and the opportunity for relief on other credit products. Individual Canadians or business owners facing hardship are encouraged to contact their bank directly to discuss options that could be available to them. Interest might still be applied on the mortgage deferral.


  • Canadian Banks: In keeping with expert guidance from Canada’s public health authorities, and out of concern for the health and safety of employees and customers, Canada’s six largest banks are taking new coordinated measures to support social distancing to control the spread of COVID-19.  Banks will be working together to temporarily limit operating hours and reduce the number of branches, while maintaining critical services for customers. Special care will be given to branches in rural communities. Banks will communicate these changes to their customers, while many banking services will continue to be available through ABMs, mobile apps, bank websites and telephone banking.Effective immediately,


  • Hootsuite is offering free access (until July 1“, 2020) to their Professional Plan to help small businesses and non—profits stay connected to their customers and audiences. To learn more or signup visit their website here.


  • Peninsula is offering a one-time free advice call. In this time of uncertainty surrounding Covid-19 and what steps business owners can and cannot take, Peninsula are here to help. Below are the details to reach out to our team: 1(833)247-3656
    Quote BC-004 – Mention this number when you call-in


  • Vancity Credit Union is helping their customers through this difficult time by
    offering to:

    • Provide emergency working capital
    • Buy back foreign currency at the same rate it was sold (for customers
      impacted by travel disruption)
    • Waiving INTERAC e—Transfer and ATM fees until April 30th. Learn more about what they are doing on their website here.



  • The City of Coquitlam will not enforce the five per cent penalty for late Utility Bill payments received after March 31. The penalty will apply to amounts unpaid at Sept. 30. You can make payments at:


  • The City of Port Moody has extended the March 31, 2020 five per cent penalty deadline for unpaid utility bills to September 30, 2020. You can make a payment at:


  • Telecommunications companies:
    Most major telecommunications companies are waiving some combination of data overage charges, roaming charges, or long distance charges.

    • Rogers
    • Bell
    • Shaw is opening up all Shaw GO Wifi hotspot zones:
    • Telus to provide flexible payment options to customers:


  • Uber Eats: The company has created a support package to promote “contactless” delivery from local restaurants, which includes waiving delivery fees, and a daily payout option to assist restaurants with cash flow.


  • Work-Sharing Program: Work-Sharing is a federal government adjustment program designed to help employers and employees avoid layoffs when there is a temporary reduction in the normal level of business activity that is beyond the control of the employer. Temporary special measures have extended the maximum duration of work-sharing agreements from 38 weeks to 76 weeks for businesses affected by COVID-19